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Best practice tips for maintaining an Innovator installation!

AngelaIp

Hi Community,

I want to use this thread to collect maintenance tips regarding Innovator. What is your experience? What do you think is worth to do on a regular basis to ensure long life stability and performance? See it as preventive health check for our Innovator platform, so we can identify upcoming problems before they occur.

Here are some examples. A lot of these task can already be automated:

  • Check if the latest service packs are worth an update
  • Check for active/inactive users
  • Check if file vault has still enough space
  • Check for failed conversion tasks
  • …

Questions:

  • What would would you recommend to check on a regular basis?
  • How do you monitor Innovator, e.g. to find performance consuming events?

Looking forward to hear your ideas! My shown list only shows a small part of my current list. I will share my experience if you share yours (that´s the deal Slight smile )

Best regards
Angela

Parents

  • Hi community,

    due to a spam message I noticed that this wonderful old discussion still exists. It´s a 3 years old thread but I think the topic is still relevant and important.

    So I want to bring the discussion back to live with an additional tip:

    Have a disaster recovery plan!

    Sample content:

    1. What to do when Innovator (or parts of it) don´t work? -> Possible answer: Restart IIS, Check app pools, etc. . IMPORTANT. Describe WHERE to find these kind of settings and which kind of permissions are required, cause not everybody is super familiar with the server. 
    2. Where to look when interface/connector xy is down? E.g. when CAD connector doesn´t work, check this and that
    3. What do specific commonly known error messages mean?
    4. What were issue in the past?
    5. ..

    So far I never needed the disaster recovery plan in practice. But if people ask what they should do when Aras is down while the admins are on
    a booze cruise in the Caribbean Sea - the recovery plan is the answer!

    Do you have more useful tips?

Reply

  • Hi community,

    due to a spam message I noticed that this wonderful old discussion still exists. It´s a 3 years old thread but I think the topic is still relevant and important.

    So I want to bring the discussion back to live with an additional tip:

    Have a disaster recovery plan!

    Sample content:

    1. What to do when Innovator (or parts of it) don´t work? -> Possible answer: Restart IIS, Check app pools, etc. . IMPORTANT. Describe WHERE to find these kind of settings and which kind of permissions are required, cause not everybody is super familiar with the server. 
    2. Where to look when interface/connector xy is down? E.g. when CAD connector doesn´t work, check this and that
    3. What do specific commonly known error messages mean?
    4. What were issue in the past?
    5. ..

    So far I never needed the disaster recovery plan in practice. But if people ask what they should do when Aras is down while the admins are on
    a booze cruise in the Caribbean Sea - the recovery plan is the answer!

    Do you have more useful tips?

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