Aras Innovator SaaS Subscription

Aras Innovator SaaS

The Aras Innovator SaaS Subscription provides Software-as-a-Service with cloud hosting, services, software and support needed to achieve high availability of the Aras Innovator enterprise applications that the business relies upon. Aras Innovator SaaS provides companies with the infrastructure, resources and technical expertise necessary to assure quality and reliability for the production environment today and into the future.

Infrastructure Dedicated environments on Aras Cloud – single set of Build, SIT, UAT, Staging and Production
Standard sizing based on user-tier
Operations Provisioning, Deployment & Maintenance of Cloud Infrastructure & Aras Applications
Continuous Integration & Delivery Includes Aras DevOps for a streamlined Continuous Integration/Continuous Delivery (CI/CD) set up
Production Uptime guarantee 99.9%
Online Support 7 x 24
Designated Support Contacts 10 (ten) – will be assigned FTP and Subscriber Portal support role logins
Live Hotline / Email Support Unlimited Incidents
Response Times 1 Business Day: Severity 3 – Normal.
Moderate to Low business impact. Refers to everyday faults and general service requests.

6 hours: Severity 2 – Urgent.
Moderate to high business impact that applies to a smaller number of users or a degradation rather than complete loss of service.

2 hours: Severity 1 – Critical.
High business impact, serious internal end user impact or serious external customer impact.
Business Hours 8 a.m. – 6 p.m. (Eastern US timezone) Mon – Fri
Excluding Holidays
Critical Bug Fixes Unlimited
Custom Releases
(hot fixes / patches)		 Unlimited as required
Aras Innovator Releases New Subscriber-only releases are made available approximately every quarter
Notification is emailed to the Designated Support Contacts
Upgrade Services Included for all major and minor releases, regardless of customization level
Upgrade on your own schedule. We recommend at least 1/year
Training Unlimited attendance at scheduled classes
Availability on a first-come, first-served basis
Register for classes
Subscriber Only Software CAD Integrations
Active Directory Integration
Replicated Vault Service
Batch Loader Utility
And other tools, utilities and solutions that may be released from time to time as Subscriber Only

 

Available Enhanced Subscription Services options include:

  • Additional data storage units
  • Additional bandwidth units
  • Additional non-production environments
  • Additional designated support contacts
  • Instant messaging access to support personnel
  • Multi-instance coverage for enterprise wide deployments
  • Live support coverage in most international time zones and languages including Chinese, Korean, Japanese, German, French, Spanish, Hebrew, and Russian.

Contact an Aras Representative for Pricing and Availability.

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