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SUPPORT Q&A - SOAP Error retrieving file from Vault

friske1 - Monday, March 23, 2009 2:18 PM:

My installed version Aras 9.0.1 has been running for over 6 months without a problem but all of a sudden I cannot retrieve vaulted files. I receive the following error. 

- <SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/">
- <SOAP-ENV:Body>
- <SOAP-ENV:Fault>
  <actor>Alert</actor>
  <faultcode>1</faultcode>
  <faultactor />
- <detail>
- <![CDATA[ GetContType: failed to get FileType for pdf (Password is expired)
  ]]>
  </detail>
  </SOAP-ENV:Fault>
  </SOAP-ENV:Body>
  </SOAP-ENV:Envelope>

Any help would be appreciated



friske1 - Tuesday, March 24, 2009 10:16 AM:

I have figured out that the vadmin password expired.  To fix the problem I had to login as vadmin and change the password and then change the password in the VaultServerConfig.xml file. 

Thanks again for this forum!



Sean - Tuesday, March 24, 2009 6:44 PM:

Friske1

It appears that you have set Maximum Password Age property on the Vault Admin identity.  If you would like to avoid this problem from happening in the future I would recommend clearing this property.

Sean