dhenning - Tuesday, April 15, 2008 11:30 AM:
It has been some time since I have been able to work with Innovator, and we are running 8.1 version. In the projects module, when i have tried to use the 'deliverable' tab on an activity or the 'documents' tab on the project and it sets up the 'document' raltionship, loading the file assoicated with the document seems to go just fine. but when I try to view the file that has been uploaded, it begins the download, but the browser frame remains empty.
I am sure that this has something to do with the 'viewer' setup, and it was my understanding that to leave the viewers itemtype void of any entries and the browser would use the file type defaults from Windows to display the file. but nothing happens. Now, I do not have MS Office, but use OpenOffice. but I have tired this on a machine that does not have OpenOffice, but only MS Office and same result (my file is of the .doc persuasion). I also tried loading a .pdf file and same thing.
Is there some piece of the setup/configuration that we don't have in place? Is there some magic button somewhere that magically makes this work? We have used 'file' links in itemtypes with great success in the past, but the projects module has this 'document' type of link and I can't get it to work.
Any suggestions for a lost wanderer in the ether? Thanks in advance.
SamsAn - Wednesday, April 16, 2008 3:54 AM:
Hi.
Go to AdministrationItemTypes. Enter doc search criteria for Ext. column, hit Enter. You should have one row found. If not that is the problem. Please add FileType instance pointed to files with doc extension manually.
SamsAn.
Bill - Friday, April 18, 2008 7:24 PM:
Dennis,
Please also review you client settings. I have posted an updated set at:
http://aras.comhttp://www.aras.com/Community/forums/post/723.aspx
-Bill
